How do I know my order was placed successfully?
You'll receive an order confirmation email immediately after checkout. If you don't see it within a few minutes, please check your spam folder or contact us.
Can I change or cancel my order after placing it?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible and we'll do our best to update or cancel it. Once an order has shipped, it can no longer be changed or cancelled.
Do I get an invoice for my order?
Yes. You can view and download your invoice anytime by logging into your account and checking your order history.
How long does processing take?
Please allow 5 – 7 business days for us to prepare and process your order before it ships.
Where do you ship to?
We currently ship anywhere within the United Kingdom.
Is shipping free?
Yes, shipping is free on all UK orders over £100. Orders under £100 will have a shipping fee calculated at checkout.
Do you offer gift wrapping?
Yes, complimentary gift wrapping is available on every order, just select the option at checkout.
What is your return policy?
We accept returns for valid reason within 14 days of receiving your order.
How do I start a return?
Contact our customer service team with your order number, and we'll guide you through the process.
When will I get my refund?
Once your return is received and inspected, refunds are processed back to your original payment method within a few business days.
Can I exchange an item instead of returning it?
Yes, contact us and let us know which item you'd like instead, and we'll arrange the exchange once your original item is received.
Are your pieces hypoallergenic?
Yes, our jewellery is designed to be hypoallergenic and skin-friendly.
How do I care for my jewellery?
Avoid contact with water, perfume, and lotions. Store pieces separately in a dry place to protect the anti-tarnish coating and finish.
Can I wear my jewellery every day?
Yes, our pieces are designed to be lightweight and durable enough for everyday wear. That said, we recommend removing jewellery before swimming, showering, or exercising to extend its shine and lifespan.
What if my piece tarnishes or the finish wears off?
Each piece is treated with an anti-tarnish coating for long-lasting shine, but all plated jewellery can fade over time with heavy use. If you notice this happening unusually early, contact our customer service team and we'll look into it.